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Last Updated: [June 2026]
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1. INTRODUCTION
This Refund Policy outlines the terms under which refunds may be issued for digital products purchased from Pathway360Lounge ("we", "us", "our").
By purchasing from our website, you agree to this Refund Policy.
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2. DIGITAL PRODUCTS – NO REFUNDS
All products sold on Pathway360Lounge are digital downloads.
Due to the nature of digital content, all sales are final and no refunds will be issued once a product has been downloaded or accessed.
This is because digital products cannot be returned once delivered.
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3. EXCEPTIONS
We may consider a refund in the following circumstances:
• You were charged more than once for the same product
• You did not receive access to the product due to a technical issue
• The file is corrupted or cannot be opened
In these cases, we will first attempt to resolve the issue by:
• Re-sending the product
• Providing an alternative download
If the issue cannot be resolved, a refund may be issued at our discretion.
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4. CUSTOMER RESPONSIBILITY
It is the customer’s responsibility to:
• Ensure the correct product is selected before purchase
• Check system compatibility (e.g. device, PDF reader)
• Provide a valid email address for delivery
We are not responsible for:
• Incorrect purchases
• Change of mind after purchase
• Inability to use the product due to user error
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5. CONTACT FOR SUPPORT
If you experience any issues with your purchase, please contact us at:
Email: hqpathway360lounge@gmail.com
We aim to respond within 24–48 hours.
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6. PAYMENT DISPUTES
If a payment dispute or chargeback is initiated without first contacting us, we reserve the right to:
• Provide evidence of delivery and access
• Suspend access to current and future products
• Take further action where necessary
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7. CHANGES TO THIS POLICY
We may update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
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8. THIRD-PARTY TRAINING COURSES
This Refund Policy applies only to digital products sold directly by Pathway360Lounge.
Any third-party training courses, certifications, or educational programmes accessed through affiliate partnerships are subject to the refund policy, terms, and conditions of the relevant training provider.
Pathway360Lounge does not process, approve, manage, or guarantee refunds relating to third-party training courses.
Any refund requests, complaints, or disputes relating to a third-party training course must be directed to the relevant training provider.
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Pathway360Lounge
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